Complaints Procedure

Classes & General Complaints

If you are unhappy with your classes, then you can speak to your teacher. If you are not comfortable speaking with your teacher, then you can approach any member of the academic team, who will be happy to speak with you.

If you have any general complaints then you can talk with Rahila, our Director of Studies. If she can’t help you directly, then she can either direct you to the best person or liaise with or the relevant MC Academy team member for you.

MC Academy hopes to resolve any complaints within 48 hours of the complaint being made.

Accommodation

If you have concerns regarding your accommodation, then please speak with Marta, our Accommodation Officer.

MC Academy hopes to resolve any complaints within 48 hours of the complaint being made.

Official Complaints

If you want to make an official complaint, then you will need to put it in writing and it will be reviewed by the Director of Studies or the Director of the School, depending on the nature of the complaint. Someone will contact you within 24 hours of receiving your complaint to invite you to discuss it further and try to resolve the issue.

As MC Academy is a member of English UK, you are also able to refer to their website for guidance on complaints. If we are unable to resolve your complaint it can be referred to independent adjudicators who will meet each party on their own and then bring everyone together to identify the main issue(s). This can help to resolve any disagreements without the need for more formal procedures if all parties agree to the solution.